Anonymous
map-marker Hong Kong, Hong Kong

Dog food never arrived. Refund never given

Hello Leanne Gigere, You say you want to build up your company and want to gain good customer relations well why not start with sending poeple their goods they paid you for!! Looking at this site it seems I am not the only one who has been burned and conned. You still have not sent my dog food I ordered 7 weeks ago nor will you answer my emails. You tell everyone the item is out of stock and then they never receive anything in the end. Well, As far as I am concerned you can go to *** and I will never buy anything from you again. I think you are the biggest scam artist I have had the pleasure of dealing with.
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Anonymous
map-marker Sydney, New South Wales

My order has not arrived

On June 21st I ordered some cat worming medicine, anti-flea medication and cat/dog repellent. I received a Tax invoice and an email stating my goods had been sent to the warehouse for packing and sending. The same email informed me that the repellent was not available and offered a refund, to which I agreed. Since then I have neither heard anything nor received the goods. No one will respond to my emails and I cannot locate a phone number for Lea Lean. No contact details are advertised on the website. I will be contacting my bank to arrange a refund. I have used online suppliers for all types of good and services and luckily have never struck one like this. I wish I had read some reviews before I ordered.
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Loss:
$80
Anonymous
map-marker Kensington, New South Wales

CAT BOX NEVER RECEIVED NO REFUND GIVEN

Friday 7 March ordered 1 Happy Cat Seagrass Box $74.50 The order has never been received, they say it is lost in the post, but despite numerous phone calls no refund has been given, no Aus Post tracking no. was ever received. I am totally fed up with this as I am a busy person and I don't need to waste my precious time trying to get this business to do what they should have done in the first place. At the same time I ordered some Vets All Natural Complete Mix Adult Senior for a friend & they sent it to my address instead and it cost me over $50 to re-post these 2 x 15 kg bags to my friend's address. This business is very difficult to deal with, you can never get back onto the same person, and they just never commit to paying your money back.
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Loss:
$75
1 comment
Guest

We too have been scammed by them, but they don't respond to my emails. Do you have a phone number for them?

Anonymous
map-marker Brisbane, Queensland

Shipping Date Review

Wish I had've seen these reviews before I placed an order a week ago, have since emailed asking about my order or a shipping date, have had no response and have no idea if I am going to receive the items that I ordered because I actually need!! Here's hoping!
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Anonymous
map-marker Sydney, New South Wales

Dog Bowls Review

Lea Lean pet supplies located at Hutchinson st Balgownie Greg Stratton also know as *** man extrordanaire!!!! I have been conned out of a bulk order of dog bowls. Valued at $225.
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Anonymous
map-marker Subiaco, Western Australia

Ordered in early May - a month later still no delivery

Have been emailing regularly and get no response. They did send an email a day or two after my order to say that the items had been sent, but then decided at another email that only some of the items had been sent. I have repeatedly asked for postal tracking and get no replies. Don't order from this site! As the store is in WA it should not take this long to receive the goods. If stock is on backorder it should be stated. I would not use this site again and feel I have lost good money on this as well as being inconvenienced.
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Loss:
$99
Anonymous
map-marker Adelaide, South Australia

Order Delivery Review

Outraged. Ordered product 2 months ago. Still haven't received it or a tracking nr etc. Only had one reply back to all my emails sent saying it was out of stock but on its way. No reply since. Ordered and paid for 10 April. Last time i'll order with them.
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Anonymous
map-marker Perth, Western Australia

Dog Food Review

Ordered dog food that never was delivered after 7 weeks don't buy anything from lealean
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Anonymous
map-marker Thornbury, Victoria County

I recently bought a cat bed from Lealean Pet Supplies & I received an email with my tracking number & my cat bed shortly after. I had no problems whatsoever.

Leanne from Lealean Pet Supplies was nothing but helpful & accurate with my order & my kitten is extremely happy! Once I purchased the cat bed online I received an email from Leanne the next morning with an update of my order status & another one shortly after with my tracking number. I did read previous complaints (after I made the purchase) and was dubious if I would receive it or not but I did without any problems. I don't have any issues on recommending Lealean Pet Supplies to family & friends. I hope this puts people at ease with future orders!
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Shirley Nolan
map-marker Sydney, New South Wales

Refund

I ordered Pellets for my cockatoo. 27/01/2014 received an e mail telling me they won't be carrying them anymore(LeaLean is annoyed with the company) and they would refund my money. total of $109.25 on the 27/02/2014 after requesting my money again I received this reply - It will be done on friday and should take 2-4 working days to show on you account. I hope this helps I've not received my payment and now my e mail get ignored, I have bought products in the past and had replacement products sent to me when something went wrong, I've very angry because I trusted LeaLean to do the right thing and refund my money, they could have sent me a cheque in this amount of time if they don't know how to refund on credit card
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Loss:
$109
Anonymous

Couldn't supply product

I am another that should of used google before my puchase. After 2 weeks I emailed Leanne several times and she told me the product was out of stock but should be in mid week. I was told if I wanted to wait or refund (decided to wait). After no response 2 weeks later I had to keep forwarding previous sent mails and was told still out, so asked for a refund. No reply so i sent several more emails and finally a reply saying she would refund me. No refund so same deal and was told it will be next day. Nothing in 2 weeks so now I a pissed and threatened small claims or fair trading to get involved. MIRACLE it worked!! Morale of the story DO NOT use Lealean pet supplies.
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Anonymous
map-marker Brisbane, Queensland

Ordered a cat scratcher

Ordered a cat scratcher a couple of weeks ago. It has never showed up. Googled the company and BAM they're a scam. I cannot find the website in order to contact directly to rectify this or get a refund. I am not happy with this as money is not good at the best of times, let alone having someone rid me off for a product that I have paid for in all good faith. How can someone do this to innocent customers? It makes me sick. I want my money back or else the product I have paid for. I will take this further.
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Loss:
$50
Anonymous
map-marker Balgownie, New South Wales

Undelivered order

DO Not order from LeaLean Pet Supplies. They do not send your order or refund money. The owner/s has been fined before for not fulfilling orders with many other customers under the business Sharlee Stockfeeds. They do not answer emails when you enquire where your order is and when contacted by SMS they lie about your order saying it has been sent. I have received no proof that my order was sent and they failed to give me any details showing that it was. I have complained to Fair Trading. They need to be banned from operating and scamming people.
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Loss:
$46
Anonymous
map-marker Orange, New South Wales

Goods not received

Lealean.com.au took my order for 3 lots of aquarium gravel and then when I didn't receive it proceeded to lie to me. First they said it was posted. Then when it didn't arrive I requested a refund. First they ignored me and now weeks later they refunded one order but refuse to refund the other 2. This has been going on for 6 weeks now. Do not buy from them, they are fraudulent and dishonest. If you made the mistake and now have the same problem as me, make sure you lodge a complaint with NSW Fair-trading.
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Anonymous
map-marker Melbourne, Victoria

No itesm showed up

Ordered items on 2 Feb, after almost 3 weeks and no reply to email after being told they order was sent to warehouse for shipping nothing has still arrived.. $195.00 worth. It took several days to even confirm order. Its now 20th feb no returning multiple emails will be going to bank for charge back. Ordered items on 2 Feb, after almost 3 weeks and no reply to email after being told they order was sent to warehouse for shipping nothing has still arrived.. $195.00 worth. It took several days to even confirm order. Its now 20th feb no returning multiple emails will be going to bank for charge back.
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Loss:
$195